Custify helps you to strive for customer success, reduce churn and increase conversion.
- Every Customer of a Software as a Service (SaaS) company is situated in a certain stage on during his customer journey: sign up, onboarding, trial usage or paid product usage.
- Every SaaS company has a set of Key Performance Indicators (KPIs) that are relevant for a successful usage of their product, such as time spent with their product, activity within the product, recommendation of the product to friends etc.
- Custify lets you to define your own buckets of customers to make it easy to identify the customers during their product journey, especially if they are either stuck or not using the product successful anymore based on your own set of KPIs. You can contact the customers in critical moments of the product journey with all necessary information at hand, for example your customers that are stuck in the onboarding, whose trial is about to expire or those who forgot to update their payment details and can’t be charged
Gegründet: Okt 2017